Voice Call Recordings & Transcripts Migration

We're moving voice call recordings and transcripts to our new storage infrastructure. This also keeps each account's recordings separate from every other account's.

What may be affected during this window

• Past call recordings and transcripts may play or download slowly, or be temporarily unavailable.
• Recordings from calls made during the migration may take longer than usual to show up.

What is not affected

The following services will continue working normally:

• Live AI calls
• Human-agent calls
• WhatsApp messaging
• Campaigns
• Storefront
• The rest of the Jwero platform

No action required

You don't need to do anything. We'll update this page when the migration is complete.