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Jwero Status
Jwero Status
All Systems OperationalDegraded PerformanceDowntime PerformanceMaintenance
Oct 1, 2026
7 hours ago
Jwero platform unavailable
Web ApplicationApplication ServersDatabase & CacheLogin PageVisitor AnalyticsRealtime MessagingWeb Chat VoicePublic REST APIMCP ServerMCP AuthorizationMeta Messaging WebhooksPayment Gateway WebhooksSubscription Billing WebhooksAuthentication
Resolved · · October 1 at 11:06 AM (IST) (in 32 minutes)

This incident has been resolved. The DNS issue has been fixed and all Jwero services, including the web application, login and storefronts, are working normally again.

If you are still having trouble reaching the site, please clear your browser cache or try again in a few minutes, as DNS changes can take a little time to reach everyone. If the problem continues, contact our support team.

We apologize for the disruption and thank you for your patience.

Identified · · October 1 at 10:55 AM (IST) (11 minutes earlier)

We have identified the cause of the outage as a DNS issue that is preventing our domains from resolving correctly. Our team is working on a fix.

Your data is safe and unaffected. Once the fix is in place, some users may still have trouble reaching the site for a short time while DNS changes spread. We'll post another update within 30 minutes.

Investigating · · October 1 at 10:34 AM (IST) (21 minutes earlier)

We are currently investigating reports that the Jwero platform is unavailable. Users may be unable to access the web application, log in, or load storefronts.

Our team is actively looking into the issue. We will share an update shortly.

Sep 30, 2026
23 hours ago
Storage Migration
Voice AI AgentVoice AI ConsoleVoice Media Relay
Storage Migration · September 30 at 6:30 PM - 8:30 PM (IST) (for 2 hours)

Voice Call Recordings & Transcripts Migration

We're moving voice call recordings and transcripts to our new storage infrastructure. This also keeps each account's recordings separate from every other account's.

What may be affected during this window

  • Past call recordings and transcripts may play or download slowly, or be temporarily unavailable.
  • Recordings from calls made during the migration may take longer than usual to show up.

What is not affected

The following services will continue working normally:

  • Live AI calls
  • Human-agent calls
  • WhatsApp messaging
  • Campaigns
  • Storefront
  • The rest of the Jwero platform

No action required

You don't need to do anything. We'll update this page when the migration is complete.

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