---
title: "Jwero platform unavailable"
description: "Resolved · affects Web Application, Application Servers, Database & Cache, Login Page, Visitor Analytics, Realtime Messaging, Web Chat Voice, Public REST API, MCP Server, MCP Authorization, Meta Messaging Webhooks, Payment Gateway Webhooks, Subscription Billing Webhooks, Authentication · Oct 1, 2026"
base_url: "https://status.jwero.com"
canonical: "https://status.jwero.com/events/report/1"
homepage_url: "https://os.jwero.ai"
---

# Jwero platform unavailable

[Status](/.md) › [Events](/events.md) › Jwero platform unavailable

Oct 1, 2026 · 9 hours ago · affects: Web Application, Application Servers, Database & Cache, Login Page, Visitor Analytics, Realtime Messaging, Web Chat Voice, Public REST API, MCP Server, MCP Authorization, Meta Messaging Webhooks, Payment Gateway Webhooks, Subscription Billing Webhooks, Authentication · 32 minutes

## Updates

### + Resolved — Oct 1, 5:36 AM

affects: Web Application (operational), Application Servers (operational), Database & Cache (operational), Login Page (operational), Visitor Analytics (operational), Realtime Messaging (operational), Web Chat Voice (operational), Public REST API (operational), MCP Server (operational), MCP Authorization (operational), Meta Messaging Webhooks (operational), Payment Gateway Webhooks (operational), Subscription Billing Webhooks (operational), Authentication (operational)

This incident has been resolved. The DNS issue has been fixed and all Jwero services, including the web application, login and storefronts, are working normally again.

If you are still having trouble reaching the site, please clear your browser cache or try again in a few minutes, as DNS changes can take a little time to reach everyone. If the problem continues, contact our support team.

We apologize for the disruption and thank you for your patience.

### x Identified — Oct 1, 5:25 AM

affects: Web Application (major outage), Application Servers (major outage), Database & Cache (major outage), Login Page (major outage), Visitor Analytics (major outage), Realtime Messaging (major outage), Web Chat Voice (major outage), Public REST API (major outage), MCP Server (major outage), MCP Authorization (major outage), Meta Messaging Webhooks (major outage), Payment Gateway Webhooks (major outage), Subscription Billing Webhooks (major outage), Authentication (major outage)

We have identified the cause of the outage as a DNS issue that is preventing our domains from resolving correctly. Our team is working on a fix.

Your data is safe and unaffected. Once the fix is in place, some users may still have trouble reaching the site for a short time while DNS changes spread. We'll post another update within 30 minutes.

### x Investigating — Oct 1, 5:04 AM

affects: Web Application (major outage), Application Servers (major outage), Database & Cache (major outage), Login Page (major outage), Visitor Analytics (major outage), Realtime Messaging (major outage), Web Chat Voice (major outage), Public REST API (major outage), MCP Server (major outage), MCP Authorization (major outage), Meta Messaging Webhooks (major outage), Payment Gateway Webhooks (major outage), Subscription Billing Webhooks (major outage), Authentication (major outage)

We are currently investigating reports that the Jwero platform is unavailable. Users may be unable to access the web application, log in, or load storefronts.

Our team is actively looking into the issue. We will share an update shortly.

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